Shipping with ALVStore is very straight forward and easy. This section will resolve any queries you have regarding shipping.
What are delivery charges?
ALVStore currently provides free delivery for most of its products all over India. Delivery of some products is however, limited to certain locations. For more information on delivery locations of products, you can use the ‘Check Availability’ option available on the product page or call our customer support.
What is the estimated delivery time?
The estimated time for the delivery of an order placed on ALVStore is generally 2-5 working days from the day of placing the order. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. Please call our customer care or write to us on firstname.lastname@example.org to get updates status of your shipments.
Are there any hidden costs (sales tax, octroi etc) on items?
When you shop at ALVStore, you can rest assured that there will be no hidden costs or extra taxes. The price mentioned on the website is the final price - what you see is what you pay. The prices listed on the website are inclusive of all taxes.
How will the delivery be done?
We at ALVStore process all our deliveries through reputed couriers. In the event that there’s no courier service available in your area, we will get in touch with you and work out a convenient alternate delivery location that is serviced by our courier partners. Also, all our products are insured against damage and theft during transit.
Does ALVStore deliver internationally?
As of now, ALVStore doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with international credit/debit cards issued in India, but please ensure the delivery address is in India.
Can I expect delivery on all days of the week?
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays
What should I do if I do not get my order by the expected delivery date?
Sometimes due to unforeseen circumstances, it is possible that your order gets delayed. In most cases, we will proactively inform you about the delay along with the new expected delivery date via email. In case we don't, please feel free to get in touch with us on our toll-free-number +91-9987601200 or email@example.com
What is COD ?
COD stands for Cash On Delivery. COD is a payment method where you make the payment for the item in cash, when the courier company delivers the item to you.
How does COD work ?
You buy an item using the COD option, and the we ships the item to you by courier. The courier company will deliver the item to you & collect the total item cost in cash as payment for the item.
Can I purchase any item through COD?
Most courier companies only ship parcels worth Rs 50000/- or less. Items with a higher value may not be available through COD.
The product I wish to buy shows COD available, however at the time of payment method selection, I am unable to see this option to complete my purchase?
COD payment option is available only for certain products and for delivery to certain cities. If your address is not available for COD we will contact you via mail and ask for alternate address, otherwise your order will be cancelled.
COD option is available only in certain cities only and not across the entire country. It is not available for gifting orders.
How long will it take for me to receive the item if I buy it through COD?
Generally, delivery takes place within 7 – 10 days.
What do I do if no one is going to be home when the courier company delivers the item?
Most courier companies will give a call to you before coming over to deliver the item.
I do not normally keep so much cash at home
Most courier companies co-ordinate with you before coming over to deliver the item.
Can I offer cheque for the payment in place of cash?
No. COD payments have to be made in cash only.
Which courier companies will be delivering items to be paid through COD?
Some important points to ensure that your COD transaction goes smoothly?
• Please ensure that the telephone number you provide for the Cash On Delivery payment is always available and answered
• It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster
• Please be available at the designated address with the complete cash as payment for the item purchased.